FAQ
What do you offer?
We offer a range of Mr Naga chili pickle paste and complimentary products manufactured in UK. We're just getting started in Australia.
What makes you different?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How can I contact you?
You can reach us anytime via our contact page or email. We
aim to respond quickly—usually within two business day.
What's your returns / refund policy?
Due to the perishable nature of food products and for health and safety reasons, we do not accept returns or exchanges on food items once they have been delivered, unless the product is defective or an error occurred with your order.
Damaged, Defective, or Incorrect Orders
If you receive a product that is:
- Damaged during transit
- Defective
- Past its expiry date
- Incorrect (wrong item sent)
please contact us within 24–48 hours of delivery at sales@mrnaga.com.au with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we may offer one of the following, at our discretion:
- A replacement product
- A full or partial refund
- Store credit
Non-Returnable Items
The following items are non-returnable:
- Opened or consumed food products
- Products damaged due to improper storage after delivery
- Items returned without prior approval
- Items returned after 15 days of delivery
Order Cancellations
Orders may be cancelled before shipment. Once an order has been dispatched, it can no longer be cancelled.
Refund Processing
Approved refunds will be processed to the original payment method within 15 business days. Processing times may vary depending on your payment provider.
If you have any questions about your order or this policy, please contact us.